Installation Support
Guidance for installing FEF products through official MQL5 Market delivery.
DownloadsFEF Support Center
Professional support for FEF trading software
A central support hub for setup guidance, documentation, product troubleshooting, MQL5 purchase help and safe deployment checks.
Product Setup Help
MQL5 Market Guidance
Documentation & Release Notes
Support categories
Choose the right support path before opening a request
Start with the area closest to your issue so setup guidance, product documentation and release information stay easy to find.
MQL5 Purchase Help
Pointers for product access, purchase flow and MQL5 Market installation steps.
MQL5 linksTrade Copier Setup
Support path for master/slave setup, account sync and monitoring checks.
Trade CopierManual Trade Manager Setup
Help route for manual trade management, SL/TP logic and dashboard tools.
Manual ManagerSymbol Mapping Issues
Review broker symbol names, prefixes, suffixes and symbol availability.
DocumentationRisk & Demo Testing
Prepare conservative testing workflows before using products on live accounts.
Safe setupUpdates & Release Notes
Track product changes, update notes and release communication channels.
ChangelogGeneral Product Questions
Explore the software ecosystem before choosing the right support route.
ProductsProduct support path
FEF Professional Trade Copier MT5
Focus: Master/slave setup, account synchronization, symbol mapping, copier monitoring and MQL5 purchase/install help.
Product support path
FEF Manual Trade Manager Pro MT5
Focus: Manual trade management setup, SL/TP handling, breakeven, trailing stop, partial close and dashboard/visual tools.
Before contacting support
Prepare the details that make troubleshooting faster
Support is most effective when the product, account environment, broker conditions and exact terminal messages are clear from the beginning.
Confirm the product was installed from the official MQL5 Market page
Confirm MetaTrader 5 is updated
Test on a demo account first
Check symbol names, prefixes, and suffixes
Check lot/risk settings
Check dashboard status messages
Prepare screenshots of settings and journal/errors
Note broker name, account type, symbol, and timeframe
Common issues
Practical first checks for common support requests
These checks do not access your terminal or replace support, but they help narrow the most common setup and configuration causes.
Product not appearing in MT5
Confirm the product is installed from MQL5 Market, signed into the correct MQL5 account and visible in the MT5 terminal purchases area.
Trade copier not syncing
Check master/slave setup, account connection, symbol availability and dashboard status before testing again on demo.
Symbols do not match
Compare broker symbol names, suffixes, prefixes and contract availability across the accounts involved.
Manual Manager not managing a trade
Review eligibility filters, symbol settings, magic number conditions and whether the trade was opened in the intended workflow.
SL/TP not being applied
Check stop/freeze levels, product settings, broker conditions and journal messages for rejected modifications.
Dashboard shows missing data
Review MT5 permissions, chart symbol, active terminal connection and any visible dashboard status messages.
MQL5 purchase/install issue
Use the official MQL5 Market product page and confirm you are logged into the same MQL5 account inside MetaTrader 5.
Need product documentation
Start with the documentation area, then prepare screenshots and exact setup details if you still need support.
Contact channels
Send clear setup details through the official FEF channels
Include the product name, MT5 version, broker, symbol, screenshots and exact issue details when requesting support.
Official Contact Channels
Use the listed FEF email, Telegram and WhatsApp channels for product support requests.
sales@feftradingsolutions.comDocumentation First
Review setup guidance and release notes before requesting hands-on troubleshooting.
Open documentationProduct Setup Details
Include product name, MT5 version, broker, symbol, timeframe and exact issue details.
09:00 - 18:00 UAE Time (UTC+4)Screenshot & Error Logs
Prepare screenshots of settings, dashboard messages, journal errors and any repeated steps.
Attach clear evidence@Feftrading
+971526235916
sales@feftradingsolutions.com
Knowledge base
Quick links for product setup and release information
Risk Warning
Trading financial markets involves significant risk and may result in the loss of capital. FEF Trading Solutions develops software tools only and does not guarantee profits or trading performance. Users should always test software on demo accounts before using live funds.
FEF support workflow
Get help setting up your FEF software workflow
Start with documentation, confirm official downloads and review the product pages before preparing a focused support request.